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These are a few extracts from recent emails from our customers...
"Excellent service! The order placed on Saturday arrived first thing this morning. Thank you."
Mr M.Harvey - 2/05/09
"Great site, keep up the good work".
Mr I.McCulloch - 04/04/09
"Sorry it's taken so long to reply. We received the (Berkeley) humidor and he was very impressed. Thank you for all of your help, you provide a very helpful and proficient service".
Ms L.Dowde - 11/03/09
"...you have been extremely helpful, as you always are. I'd just like to say that I am very impressed with the efficiency and professionalism of your emailing service and also the extremely high quality of your site and store.Keep up the excellent work".
Mr A.Dyer - 10/02/09
"Thanks for the prompt delivery of my order, it arrived today as promised. All good stuff, hope to order more cigars soon".
Mr R.Treharne - 04/02/09
"...both the wine and cigars arrived yesterday. I have had a chance to taste the wine which was spectacular! Thanks for the advice".
Mr K.Clark - 25/01/09
"Thank you so much for the excellent service: I received the book early this morning, securely wrapped. I would not hesitate to use Simply Cigars again". B. Miller 08/08/08
"Thank you for the advice, the humidor and cigars were well received".
Mrs H.Curtis - 17/07/08
"I had my doubts about your suggestion to send cigars to greet my father at his hotel in Venice but they were waiting for him in his room... very impressed"!
Mr A.Beckman - 14/07/08
"...you have been extremely helpful, as you always are. I'd just like to say that I am very impressed with the efficiency and professionalism of your emailing service and also the extremely high quality of your site and store.Keep up the excellent work".
Mr A.Dyer - 10/07/08
"Thanks for the prompt delivery of my order, it arrived today as promised. All good stuff, hope to order more cigars soon".
Mr R.Treharne - 04/06/08
"...both the wine and cigars arrived yesterday. I have had a chance to taste the wine which was spectacular! Thanks for the advice".
Mr K.Clark - 25/04/08
"part two of my order arrived this afternoon and I am absolutely delighted. Frankly, I was a little concerned at buying the Hurlingham humidor on-line (i.e. without seeing it up close and personal), but I need not have worried; it is a stunning object which more than matches my expectations. The cigar case also seems well made with a good feel about it, as does the cutter. Now all I need do is find my perfect cigar, and so far I'm enjoying my quest! Very many thanks (for the lightening quick service too)". N.Lillie - 04/06/07
"I ordered your beginners pack on friday roughly about 12. I was then phoned two hours later explaining you haven't got a cigar I ordered but you have the beginners pack! Now all I can say about that is, EFFICIENT! I've never EVER had a web based company contact me by phone! You guys made me feel asif I was customer in your shop! That sort of service is rare so you should be very proud of that.
Secondly, I woke up this morning to find I had a delivery from you guys! That calculates as less then 9 hours from ordering, I have never recieved as good a service from anywhere! I'm guaranteeing that every cigar I buy comes directly from you at "simply cigars", because that exceptional service, an easy site to use, customer reward scheme and fastest delivery ever!
Now onto the products! I had my first real cigar tonight, with a glass of brandy and ice and my dad! The cigar was amazing, best cigar and leagues above the crappy hamlets! I would just like to say a big thank you for the amazing service, the perfect products and I will be a customer to your company for life! You can count on me to tell all my friends to order from you! And the next time I have a cigar and brandy...I'm raising my glass to your service!" S. Watson - 16/09/07
"I have just placed and received my first order from you. I'd just like to congratulate you on the quality of your products and your excellent service. From when I placed my order I was kept constantly informed by email as to the status of my order and when it had been despatched. The cigars arrived within a couple of days which was a very pleasant surprise. They were excellently packed and arrived in great condition. I am now a new hooked cigar smoker so expect many more orders! I just thought i'd like to let you know, as we seem to live in a world of complainers and noone seems to applaud good service anymore.".
S. Preston- 15/08/07
"my son received the cigars yesterday and is totally delighted with them - also very impressed with the matches and cutters. Thanks you very much for all your help , it is much appreciated and I'd like to congratulate you on giving such efficient service. I wish your business all the success it deserves ".
J. Vigneau - 05/03/07
"first time ordering cigars since I moved from cannada where they are readily avalable,excellent web site and service so far will definately be using you again. Thank again".
N.Thornton - 05/03/07
"I received the cigars yesterday and they were great. This is my first time purchasing from you and you will definitely here from me again".
M.Lustig. New York- 09/08/06
"The cigars arrived a week earlier than expected, in perfect shape, and boy are they terrific! In a world rampant with fakes, I really appreciate the time and effort you folks put in to making sure your product is genuine and first rate. I am really enjoying my order. Thanks!"
C.Thorsen. Los Angeles - 07/08/06
"Just a quick thankyou for the excellet service, I enjoyed the first of many a cigar today and will be ordering from you again in the very near future".
Mr A.Dixon - 07/07/06
"The order arrived today, well packed and in perfect condition... I will be back".
Mr E.Sharp - 19/06/06
"Just a quick thank you for the speed and efficiency with which my order was processed. Ordered on Sunday afternoon, delivered to my work 8am Tuesday, fantastic. Many Thanks".
Mr S.M.Lucock - 17/03/06
"After having a previous delivery from yourselves, I was extremely impressed with the speed my order was sent to me. Thank you for a much appreciated gift".
Mrs Horwell - 30/01/06
"Once again, thanks for your service and not only will I use your site again (on many occasions) but will recommend it to many of my friends.
Mr D.Breen - 09/12/05
"I have received my excellent humidor from you & it has to be said the workmanship is excellent i'm really looking forward to surprising my husband at christmas!! the lighter and cutter are also fab... it's been a pleasure dealing with simply cigars, efficient and cost effect..once again many thanks.
Mrs C.Miller - 08/12/05
"Thanks for my great humidor. haven't been smoking for a few years and am really enjoying getting back to it. I think your website and service are outstanding.
Mr A.Nichol - 08/12/05
"Just to say thank you for your cigar advice and such quick delivery of the humidor - an art piece in its own right. Seeing as my father wont be getting it until christmas, its probably best if I get it to the correct humidity and temperature first. Again, many thanks.
Mr J.Finn - 06/12/05
"Thanks for the exceptional service. I could not believe how quickly I received delivery. I shop frequently on the internet and you put others to shame. If only everyone was as professional as this. Thanks again.
Mr C.Shawe. - 26/10/05
"...Just to let you know that the replacement cigar arrived yesterday, has passed inspection and is now safely stored in my humidor. The coffee arrived this morning, I am now waiting for a suitable opportunity to enjoy both. I am really impressed with your service and your concern for custom satisfaction. (That?s what keeps us coming back). Thanks.".
Mr D. - 15/10/05
"... just to say many, many thanks for the order of cigars, Graham is over the moon, he's like a kid in a sweet shop! Hope you have a good weekend".
Mrs P. - 08/10/05
"Can I just say that the service I have received from yourself on behalf of Simply Cigars is fantastic. I'm not really a person that would normally purchase from the internet but this has put faith in me to do so again. I look forward to purchasing my cigars from your good selves over the next few days".
Mr N.Davey - 08/10/05
"The humidor arrived safely and I am delighted. I am sure it will be received with pleasure. Thank you for the good service".
Mrs P.Wassenaar - 11/08/05
"Many thanks for your quick service !! 2 very happy Father's on Father's day. Certainly the best experience I have had ordering via the internet".
Mrs S.Pendrill - 25/06/05
"Just thought I'd let you know that the parcel arrived safe and sound yesterday morning. If had a quick look but I'm giving it to my partner tonight. I just wanted to say thanks for such an efficient and friendly service - I'll certainly recommend you".
Ms J.Davison - 23/06/05
"Many thanks for this, impressive turnaround time!".
Mrs E. Langstaff-Ellis - 20/06/05
"Just dropping you a quick mail to say how pleased I am with your service. Cigar arrived in 24 hours, and you even threw in a few extra things gratis! Here's to hopefully a long and fruitful relationship between us!"
Mr M.Brooks - 18/06/05
"Both the wine and cigar orders turned up quickly and safely. Thanks for the fast efficient service."
Toby Graham - 02/04/05
"Thank you so much for all of the personal attention and time you've spent with my order. You've really made my shopping experience with Simply Cigars wonderful."
Ms A.Ertzan - 19/03/05
"Thank you for your prompt despatch of the Cohiba Club together with yesterdays order. Keep up the good work, a brilliant service! I have recommended you to many friends (even the non smokers!)"
Mr P. Box - 05/03/05
"Just finished the last of Romeo and Juliet Churchill's from Christmas, delightful, but it leaves me cigarless, I will therefore be contacting you soon to re-stock with the normal cubans but will also treat myself to some Churchill's. Have also passed your web sit details to several others who enjoy cigars. Keep up the service quality I have received to date, it's reliability and quality is refreshing."
Mr I. Budd - 28/02/05
"Cigars arrived today, very well packed and quick delivery. Excellent service as usual. Thanks a lot."
Mr R.J. Treharne - 25/02/05
"Thank you so much; What with the telephone advice, the speedy and well packaged delivery and general all round goodness, I have to say this has been the best shopping experience I've had for a very long time, if not ever! I'll not hesitate to recommend you to anyone; thanks again, you've made my day!"
Mr M. Isaacs - 03/02/05
"I am writing this e-mail to inform you that my (Hurlingham) humidor has been delivered in impeccable condition to my doorstep this afternoon. Thank you for such excellent service.".
Mr R. Depasquale - 17/12/04
"The (Hurlingham) humidor arrived this morning. I was expecting quality for this price but this was beyond expectations... thanks for the advice".
Mr M.Fielding - 13/12/04
"Order received, your service is spot on, as is your pricing, many thanks and look forward to dealing with you again in the near future."
Mr. I. G. Budd - 10/12/04
"Excellent service! I must tell all my friends!"
Mr A.Munro - 27/11/04
"My order has safely arrived today - an excellent service and the humidor is extremely elegant - I will definitely recommend you whenever I have the opportunity to do so."
Mrs A. Bacon - 21/11/04
"I have received the cigar humidor (Classic) and I am absolutely over-joyed with it. It is beautifully made and looks absolutely fantastic. Thank you so much for all your help."
Mr M.Block - 19/11/04
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